Project Overview
Client name
Government of Alberta: Digital Delivery and Innovation Office, Justice Digital
Client Activities
The Digital Delivery and Innovation(DDI) office of the Government of Alberta works on innovation and problem-solving within the government system. They develop products that assist the government teams and they help support Albertans by creating simpler and more efficient services.
Justice Digital is a department within the DDI and they focus on digital transformation and innovation within the Alberta Justice System. They create digital services for Albertans and work to make the Justice System more efficient and accessible to citizens.
Project Name
Design System Implementation within the Government of Alberta:
Form and Helper Content in Justice Digital
Form and Helper Content in Justice Digital
Project Summary
Justice Digital provides a digital surrogate form to lawyers and legal assistants. They need additional helper content and patterns to assist users with varying degrees of knowledge about the form and legal terminology.
Creating these patterns will serve:
New users, users who don’t use the form very often and need reminders or help. and public citizens so that in the future they may be able to utilize integrated helper content and complete forms like this themselves.
Problem statement
The GOA Design System is constantly growing and evolving. New digital services follow its new patterns and guidelines while previous services are not updated to align with these new updates to the system. This creates gaps in consistency across services.
Within the Government of Alberta there are many great tools and components available to aid users. Different elements/components can be used for similar cases. These can all be brought together as a pattern and have their individual usages defined so that their usages are consistent across all products and services.
The future of Justice Digital products will see public citizens as a user group. How can we create service patterns that allow for ease of use for users that are familiar with the legal system and its terminology as well as the public, who will not be as familiar?
Timeline
Phase 1: Research
August 2022 - January 2023
Phase 2: Development
January 2023 - April 2023
Tools
Figma
Miro
InDesign
My role
- UX Research
- Analyzing implementation of the Design System
- Creating recommendations based on my research
- Creating UI flow, wireframes, and clickable prototypes
- Building 'Helper Content' service patterns
- Product Testing
- Creating mockups of the Surrogate Digital Service
Research
Heuristic Analysis
In the research phase of this project I conducted a heuristic analysis of 3 Justice Digital services. This Heuristic Analysis created a familiarity of the Design System and the content it contains. I became comfortable with government service patterns and their brand identity and utilized this in the development phase. Identifying exceptions within the services allowed me to highlight where there are potential gaps in the DS and its implementation. This list of exceptions I created serves as an actionable list of updates that are needed in order to create consistency across all products. Justice Digital is now utilising this list and they have added updating my highlighted exceptions to their to-do list. This analysis also led to the creation of a Design Debt Audit Framework for the Government of Alberta. And I was able to give my insight and previous research to the designer creating it and recommend how to take my analysis and expand upon it so it can be a tool utilised by not only Justice Digital but the entire Government of Alberta.
Process
User flow
My project focused on 'Helper Content' service patterns within the Surrogate Digital service so the scope of my redesign included the criteria checklist and steps 1 through 6 of the form.
MID-fidelity wireframes
Mid-fidelity wireframes - V1
Mid-fidelity wireframes - V2
Mid-fidelity wireframes V3
High-fidelity wireframes
Solution
